Microsoft have released updated documentation to coincide with the Preview of the Call Quality Dashboard (CQDv3)
CQDv3 improves upon bring access to data in near real time.
You can find all the details here - https://docs.microsoft.com/en-us/MicrosoftTeams/turning-on-and-using-call-quality-dashboard
Latest changes and updates
CQD version 3 delivers a near real-time CQD dashboard (latency close to 30 minutes), and uses End User Identifiable Information (EUII), giving admins the ability to zoom in to the user level. There is also and report interactivity to support new scenarios such as:
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Call Quality by Region:
- date-by-region
- aggregated down to hour-by-region
- specific locations
- specific subnet
- impacted user or users
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Call Reliability/Failure by Region:
- date-by-region
- aggregated down to hour-by-region
- specific locations
- specific subnet
- impacted user or users
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Rate My Call (RMC) by Region: from month-by-region aggregated down to specific locations to users who provide low RMC ratings. CQD v3 also includes verbatim feedback.
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Helpdesk: available for a specific user on P2P calls or Meetings, or for all participants and call details. Helps identify possible system issues based on network location, devices, or firmware.
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Client Versions: View the Session and Users counts for each Client Version, or drill down to User names for each client version. Pre-built filters for Product and Client Type help focus the versions to specific clients.
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Endpoints: Shows Machine Endpoints mapped to Make/Model of the PC/Mac. Shows aggregated quality by Make/Model. Mapping data is uploaded similar to Building data.
Version 3 also provides RBAC support, in case EUII access is not available.
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